Refund Policy

Thank you for shopping at Canna Ceylon. We value your satisfaction and aim to provide you with the best online shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of purchase. To be eligible for a return:

• Items must be new, unused, and in their original packaging with all tags attached.

• Damaged, soiled, or altered items will not be accepted.

• Discounted items are non-returnable and non-refundable.

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved:

• A refund will be issued to your original payment method.

• Shipping charges from the initial purchase will not be refunded.

Exchanges

If you would like to exchange your item for a different size, color, or style, please contact our customer support team within 7 days of receiving your order.

• Exchanges are subject to availability.

• If there is a price difference, the balance must be paid.

• If the returned item does not meet our conditions, it may be sent back to you.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or refund, depending on product availability and your preference.

Return Shipping

• You will be responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped, defective product).

• In such cases, we will provide you with a prepaid shipping label.

• Items remain your responsibility until they are returned to us. Please ensure they are securely packed to prevent damage.

Processing Time

Refunds and exchanges will be processed within a minimum of 14 days after we receive your return. However, depending on the complexity of the return and any further investigation required, it may take up to 30 days to complete the process.

Contact Us

For any questions or concerns regarding our refund policy, please contact our customer support team at ceyloncanna@gmail.com .